RETURNS

We make great efforts to offer some of the best jewelry you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and its ok!

Trihara gladly accepts returns within 14 days of original ship date. Orders post marked after the outlined time will receive a store credit. Orders post marked after 30 days will be returned at the customer’s expense. Once returns are received please allow up to 14 days for return to be processed.

All merchandise must be unworn, unwashed, damage free.

To make a return or exchange, please follow the steps below: 

1. Send an email to support@shop-trihara.com with your order number and the item(s) you wish to return. We must receive this email within fourteen (14) days of original order's arrival in order to accept the return.

2. We will send you a prepaid shipping label.

3. Package the items that you wish to return. Adhere the shipping label to the outside of the package.

4. Drop the package off at your nearest USPS drop-off location.

6. If you are making a return, a credit will appear on your credit card statement within 1-2 billing cycles of our receiving the returned merchandise and approving the return. If you are making an exchange, your exchanged merchandise will be shipped to you via ground shipping. Any applicable tax and shipping charges will apply.

7. Please note that $10 will be deducted from your refund for providing our prepaid shipping label. 

Please send all returns & exchanges to: 

Trihara : Returns Processing
333 main Street, 204

Redwood City, CA – 94063

Please feel free to also contact us at support@shop-trihara.com if you have any further questions about returns and exchanges. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible.

EXCHANGes

At this time, TriHara does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to shop-trihara.com to submit a new order for your new items.